Privacy Policy
1. Introduction
Diggerland Community Services (DCS) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Australian privacy laws.
By using our website or services, you consent to the collection and use of your personal information as described in this policy.
2. What Information We Collect
DCS may collect the following types of personal information:
- Personal details (e.g., name, address, phone number, email)
- Health information (if required for service provision)
- Payment details (for billing and invoicing purposes)
- Website usage data (e.g., IP address, browser type, pages visited)
- Any other information you provide to us directly
We only collect sensitive information (such as health details) with your consent or where required by law.
3. How We Collect Information
We may collect personal information through:
- Our website (contact forms, service requests, or subscriptions)
- Phone, email, or in-person interactions
- Third-party referrals (e.g., healthcare professionals or funding agencies)
- Cookies and website analytics tools
4. Why We Collect Your Information
DCS collects personal information to:
- Provide and manage our services
- Communicate with you about your support needs
- Process payments and funding applications
- Improve our website and services
- Comply with legal and regulatory obligations
We will not collect, use, or share your information for purposes beyond those outlined in this policy without your consent.
5. Disclosure of Personal Information
We may share your personal information with:
- Relevant healthcare providers, funding agencies, or support coordinators (with consent)
- Government authorities or regulatory bodies (if required by law)
- Third-party service providers who assist us in delivering our services (e.g., IT or payment processing)
We do not sell, rent, or trade your personal information.
6. Data Security
DCS takes reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
- Secure storage and restricted access
- Encryption and firewalls for electronic data
- Staff training on privacy obligations
However, no data transmission over the internet is entirely secure. While we take precautions, we cannot guarantee complete security of your information.
7. Accessing and Updating Your Information
You have the right to:
- Request access to your personal information
- Correct any inaccurate or outdated information
- Withdraw consent for certain uses of your data
To make a request, please contact us using the details below. Proof of identity may be required.
8. Cookies and Website Analytics
Our website may use cookies to improve user experience and track usage patterns. You can disable cookies in your browser settings, but this may affect website functionality.
9. Changes to This Policy
DCS may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our website or services after updates constitutes acceptance of the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Diggerland Community Services
Address: Suite 1/6 Ilex St, Red Cliffs, Vic
Phone: (03) 5024 2738
Email: admin@dcs.org.au
This policy was last updated on 25/02/2025.